Returns Policy

If for any reason there is issue with your order, defective or damaged items, you must notify BouquetNo1 within 24 hours of delivery. ALL concerns must be emailed directly to bouquetNo1 email : sales@bouquetno1.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the product is faulty or defective on arrival we will offer you, full replacement or full refund including postage. Any claims received later than 24 hours after delivery will be rejected.

Dissatisfied with the Quality of the Flowers:

Our flowers come fresh daily and always fresh and beautiful. If you received damaged flowers, please send a picture of the received arrangement to sales@bouquetno1.com with the order number in the subject line. Do not simply txt photos and information to our social media pages or phone line, ALL concerns must be emailed directly to bouquetNo1 email: sales@bouquetno1.com

We will notify you of the approval or rejection of your refund. Further instructions will be emailed to you on how to organise your return, do not simply return your items to sender.

Can I get a refund?

As each arrangement is customised to order, refunds are only Available if the items are faulty or defective. No change of mind.

How long does a refund take?

If your return claim is approved, Refunds are processed within 7 – 10 business days of the customer being notified that their request for a full or partial refund has been granted. Funds are returned either to their credit card or PayPal account depending on their method of payment.

Product Received is Not the Product Ordered:

Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to fulfil your order as closely as possible to the product photos and descriptions. Ability to do that is our exceptionality in the floral industry and we are very proud of that. But in some cases, we may not have some items in stock due to production volume variation. Careful substitutions of equal or greater value will be made. We will always maintain the value and concept of the product you choose. The fresh flowers used should be similar in style, colour, and most importantly value.